Shipping & returns

Thank you for shopping at Turquoise Whisper. We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please review our return policy below:

Eligibility for Returns:
We accept returns within 10 days of the order shipment date. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. The return must be accompanied by the original receipt, invoice, or order confirmation.

Return Process:
To initiate a return, please submit a request through our online return portal, which can be accessed on our website. Once your return request is approved, you will receive a return label via email. Please note that a fee of $10.00 will be deducted from your refund to cover the return shipping cost using this label.

Packaging and Shipping:
When returning an item, please ensure it is securely packaged to prevent damage during transit. Follow the instructions provided in the email to arrange the shipment of the item back to us. It is recommended to use the provided return label for ease of return.

Final Sale Items:
Certain products marked as final sale are not eligible for returns, exchanges, cancellations, or alterations unless they are faulty, damaged, or do not correspond to their description. Please carefully review the product description before making a purchase.

Refund Process:
Once we receive the returned item and confirm its eligibility, we will process the refund to your original payment method. Please allow for up to [number of days] for the refund to be reflected in your account. The refund will be minus the $10.00 return label fee, if applicable.

Customer Support:
If you have any questions or need further assistance regarding returns, please contact our customer support team at  We are here to help you throughout the return process.

Please note that our return policy applies only to purchases made directly from Turquoise Whisper. If you have purchased our products from authorized retailers or other channels, their return policies may differ, and you should refer to their respective policies.

We reserve the right to refuse any return that does not comply with our return policy or is deemed ineligible for return.

Thank you for shopping with us, and we appreciate your understanding and cooperation regarding our return policy.

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